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At Mercier, we want you to love every product you purchase. If you’re not completely satisfied, our return and refund policy ensures a smooth and hassle-free process.
Eligibility for Returns
Products can be returned within 30 days of purchase, provided they are in their original condition, unused, and with all tags intact. Sale items may have specific return conditions, which will be noted at the time of purchase.
How to Return
- Contact our customer support team at [email protected] to initiate a return.
- Provide your order number and details of the item you wish to return.
- Follow the instructions provided for shipping your item back to us safely.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used during purchase. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you wish to exchange an item, please contact our support team to confirm availability of the replacement product.
Contact Us
For any questions or assistance regarding returns or refunds, our team is ready to help:
Email: [email protected]
We’re committed to making your shopping experience with Mercier as seamless and enjoyable as possible.